Submitted by Lafayette Utilities System (LUS)
LAFAYETTE, LA (October 15, 2024) – LUS Fiber is proud to announce the launch of its newly redesigned customer portal, aimed at providing customers with a more efficient, intuitive, and secure way to manage their accounts and services. The enhanced portal offers a wide range of new features to simplify account management and provide greater convenience to LUS Fiber customers.
The portal also introduces improved support tools, including the ability to submit trouble tickets directly. These tools offer quicker response times and a more seamless customer service experience.
Key Features of the New Customer Portal:
- Simplified Account Management – Easily view and update account details and services.
- Streamlined Bill Pay – Make payments with ease using an upgraded payment system designed for convenience and security.
- Improved Support – Submit trouble tickets and track resolutions directly from your account dashboard.
“We are committed to providing the best possible experience for our customers, and this new portal is just one of many ways we’re working to improve the overall customer experience,” said Michael D. Soileau, Director of LUS Fiber. “With more accessible features and a secure, user-friendly interface, we’re confident that this upgrade will provide our customers with even more convenience and control over their services.”
As part of LUS Fiber’s ongoing efforts to innovate and enhance customer satisfaction, future updates to the portal will include additional features designed to further improve the overall experience.
As part of this upgrade, previous users of the old portal may need to take action to continue accessing their accounts. For further details, please visit www.lusfiber.com/customer-portal.Customers can explore the new portal today at lusacp.lusfiber.com and are encouraged to stay tuned for more exciting developments in the months ahead.
For any additional support or questions, LUS Fiber’s customer service team is available at 337-99-FIBER (337-993-4237).
